Eclipse Broadband Knowledge base

How to control and manage your eclipse email relay accounts
Views 1,337
Mail Relay
How to fix “TXT” records have mismatched TTL values (600, 3600, and 300). Records of the same name and type must always have the same TTL value.
Views 413
Web, Email & DNS Troubleshooting
What are our nameservers?
Views 812
Domains, DNS & SSL
Exceeded the maximum number of failures per hour (5/5 – 100%) - Message Discarded
Views 693
Web, Email & DNS Troubleshooting
How to Set Up Email Forwarding in the Eclipse Panel (And delete the emails from the server)
Views 1,155
Eclipse Web Portal
Managing DNS Zone Records in the Eclipse Portal
Views 5,404
Domains, DNS & SSL
SEO Settings & Getting Your Website on Google, Bing, and Other Search Engines
Views 791
Website & Hosting
What Eclipse Support Can & Can’t Help With
Views 1,372
Web, Email & DNS Troubleshooting
TXT Records for Email Verification (Google, Microsoft, etc.)
Views 994
Domains, DNS & SSL
How to Use Subdomains vs Addon Domains
Views 525
Website & Hosting
DNS Propagation Checklist (What to Check & When)
Views 938
Domains, DNS & SSL
How to Archive Old Emails Safely
Views 770
Webmail Portal
Why Emails Bounce (Common SMTP Errors Explained)
Views 1,617
Web, Email & DNS Troubleshooting
How to Fix “500 Internal Server Error”
Views 553
Website & Hosting
How to Disable Directory Listing
Views 504
Website & Hosting
Fixing a Blank Page / White Screen of Death
Views 581
Website & Hosting
How to Upload a Website from Another Host
Views 714
Website & Hosting
Glossary of Common Hosting Terms
Views 588
Web, Email & DNS Troubleshooting
Resetting your My Eclipse1 Password
Views 714
My Eclipse1 Guides
Managing Sub Accounts
Views 581
My Eclipse1 Guides
Logging into the Web Portal of a domain you own
Views 861
My Eclipse1 Guides
How to login to the My.Eclipse1 Portal
Views 882
My Eclipse1 Guides
How to Adjust Spam Filtering Levels
Views 651
Webmail Portal
How to Import Contacts in Webmail
Views 560
Webmail Portal
How to Create a New Folder in Webmail
Views 469
Webmail Portal
How to fix “This Site Can’t Be Reached”
Views 931
Web, Email & DNS Troubleshooting
Restoring Individual Files From a Backup
Views 602
Backups & Restore
Understanding Automatic vs Manual Backups
Views 483
Backups & Restore
Using File Manager vs FTP – When to Use Each
Views 665
FTP Guides
Best Practices for FTP Folder Structure
Views 903
FTP Guides
Uploading Large Files Without FTP Timeouts
Views 420
FTP Guides
How to Secure FTP With FTPS
Views 490
FTP Guides
FTP Connection Timeouts – How to Fix
Views 504
FTP Guides
Passive vs Active FTP – Which Should I Use?
Views 399
FTP Guides
Understanding Email Quotas & Limits
Views 504
Webmail Portal
Cleaning Up Large Mailboxes
Views 497
Webmail Portal
How to Increase Email Storage Usage Safely
Views 588
Webmail Portal
Blacklist Checking & Removal Guide
Views 651
Web, Email & DNS Troubleshooting
How to Check Email Headers for Delivery Issues
Views 679
Web, Email & DNS Troubleshooting
How to Set Up a DMARC Record Correctly
Views 651
Web, Email & DNS Troubleshooting
SPF, DKIM & DMARC Explained
Views 910
Web, Email & DNS Troubleshooting
How to improve deliverability
Views 630
Web, Email & DNS Troubleshooting
Why Emails Go to Spam & How to Fix It
Views 567
Web, Email & DNS Troubleshooting
SSL Renewal Troubleshooting
Views 532
Domains, DNS & SSL
Fixing “Not Secure” or Mixed Content Warnings
Views 504
Domains, DNS & SSL
How to Install a Free SSL Certificate
Views 567
Domains, DNS & SSL
How to Use Cloudflare With Eclipse Hosting
Views 567
Domains, DNS & SSL
How Long Do DNS Changes Take? (TTL Explained)
Views 623
Domains, DNS & SSL
Understanding DNS Records (A, AAAA, CNAME, MX, TXT)
Views 903
Domains, DNS & SSL
How to Enable Hotlink Protection
Views 420
Eclipse Web Portal
Understanding File Ownership Issues
Views 476
FTP Guides
How to Set the Correct File & Folder Permissions
Views 616
FTP Guides
Website Shows Old Content – How to Clear Cache
Views 441
Eclipse Web Portal
Fixing a “404 Not Found” Error
Views 532
Eclipse Web Portal
Why Am I Seeing a “403 Forbidden” Error?
Views 378
Eclipse Web Portal
Default Index Files Explained (index.php vs index.html)
Views 595
Eclipse Web Portal
Understanding the public_html Folder (What Can & Can’t Go There)
Views 476
Eclipse Web Portal
How to fix folders showing instead of website files
Views 994
FTP Guides
SPF Record - What do I need to use?
Views 1,190
Webmail Portal - Settings
How to Create a Rewrite Rule in cPanel
Views 630
Eclipse Web Portal
How to Create an Email Alias
Views 1,330
Eclipse Web Portal
How to View Error Logs
Views 427
Eclipse Web Portal
How to Create Subdomains
Views 504
Eclipse Web Portal
How to Redirect a Domain
Views 868
Eclipse Web Portal
How to Track Email Deliverability
Views 637
Eclipse Web Portal
How to Access phpMyAdmin to Manage Databases
Views 735
Eclipse Web Portal
How to View and Monitor Disk Usage
Views 560
Eclipse Web Portal
How to Create and Restore Backups
Views 1,043
Eclipse Web Portal
How to Manage Your Website Files Using File Manager
Views 756
Eclipse Web Portal
How to Create a New Email Account
Views 1,407
Eclipse Web Portal
Troubleshooting Guide: Webmail
Views 2,870
Webmail Portal
Troubleshooting Guide: Third-Party Email Client Issues
Views 2,590
Third Party Email Guides
Troubleshooting Guide: FTP
Views 1,001
FTP Guides
How to Delete an FTP Account in the Eclipse Portal
Views 483
FTP Guides
How to Connect an FTP Account in FileZilla
Views 700
FTP Guides
How to Create a New FTP User in the Eclipse Portal
Views 938
FTP Guides
Setting Up And Managing Email Forwarders (And keep the emails on the server)
Views 1,029
Webmail Portal
Setting Up And Managing Auto Responders
Views 441
Webmail Portal
Setting your email signature (Identity) via the Webmail Portal
Views 476
Webmail Portal
Calender
Views 476
Webmail Portal - Settings
Server Settings
Views 1,204
Webmail Portal - Settings
Special Folders
Views 630
Webmail Portal - Settings
Contacts
Views 574
Webmail Portal - Settings
Composing Messages
Views 462
Webmail Portal - Settings
Displaying Messages
Views 665
Webmail Portal - Settings
Mailbox View
Views 630
Webmail Portal - Settings
User Interface
Views 518
Webmail Portal - Settings
Edit Contacts
Views 609
Webmail Portal
Creating a contact group
Views 553
Webmail Portal
Adding Contacts
Views 518
Webmail Portal
Refreshing your mailbox
Views 560
Webmail Portal
Keeping an eye on your mailbox capacity
Views 546
Webmail Portal
Sending an email
Views 616
Webmail Portal
Opening Your Mailbox on the Webmail Portal
Views 756
Webmail Portal
How To Login To The Eclipse Webmail Portal
Views 1,981
Webmail Portal
Third Party Email Client Settings
Views 2,604
Third Party Email Guides
How To Auto Install Email Settings On My Device
Views 1,505
Third Party Email Guides
How To Login To The Web Portal via The My Eclipse Portal
Views 1,477
My Eclipse Portal
Resetting A Email Password Via The My Eclipse Portal
Views 1,015
My Eclipse Portal
Email Auto Sign In Via The My Eclipse Portal
Views 644
My Eclipse Portal
Managing DNS Records via the My Eclipse Portal
Views 1,050
My Eclipse Portal
How To Login To The New My Eclipse Portal
Views 1,736
My Eclipse Portal