How to control and manage your eclipse email relay accounts

1. Accessing the Email Relay Section

1. Log in to your portal:
   https://my.eclipse1.co.uk/
2. On the dashboard, you see a few areas. From here, you can:

• • Create a new relay email address
  • Update passwords
  • Manage existing relay accounts
  • View your relay SMTP settings

2. Creating a New Relay Account

Relay accounts allow your devices, routers, or applications to send email securely via our SMTP servers.

Steps:

1. Click “Add New"
2. Enter:
   • Email Prefix (e.g. customer1)
   • This will become:
     customer1@relay.eclipse-mail.co.uk
3. Set a secure password & confirm it again
4. Click Create

Notes:

• Use one relay account per device/system where possible
• Avoid sharing credentials across multiple services

3. Updating a Relay Password

If you need to reset or change a password:

Steps:

1. Locate the relay account in your list
2. Click “Change Password"
3. Enter a new password and click "Update"

Important:

• Update the password anywhere the relay is used (routers, apps, websites)
• Incorrect passwords will cause mail delivery failures

4. Managing Existing Relay Accounts

Within the Email Accounts list, you can:

View Accounts

• See all active relay users
• Confirm email addresses and status

Edit Accounts

• Change password

Delete Accounts

• Remove unused relay accounts
• Immediately disables SMTP access

5. SMTP Relay Settings (Mail Client / Device Setup)

Use the following settings when configuring your relay account:

STARTTLS

• SMTP Server: relay.eclipse-mail.co.uk
• Port: 587
• Encryption: STARTTLS
• Username: your full relay email
  (e.g. customer1@relay.eclipse-mail.co.uk)
• Password: your relay password
• Authentication: Yes

6. Where to Use Relay Accounts

Relay accounts are typically used for:

• Routers/broadband equipment
• Website contact forms
• Monitoring systems
• Applications sending notifications
• Printers/scanners

7. Common Issues & Troubleshooting

Emails not sending

• Check the username/password is correct
• Ensure SMTP authentication is enabled
• Confirm the correct port and encryption

Authentication failures

• Reset the relay password
• Update all devices using that account

8. Best Practices

• Use unique relay accounts per service
• Rotate passwords periodically
• Do not share credentials publicly
• Remove unused accounts to maintain security

9. Need Help?

Due to the nature of this product, we do not provide direct support or troubleshooting for email relay configuration, client setup, or delivery issues within third-party systems (such as routers, applications, or devices).

However, we can assist with:

• Verifying that the relay service is operational
• Confirming your relay account exists and is active
• Checking for any upstream server or platform issues

If you believe there may be a problem with the relay service itself, you can contact us, and we will investigate accordingly.