JetBackup is a powerful tool built into the Eclipse Web Portal that allows you to easily back up and restore your website files, email accounts, and databases.
Below is a clear step-by-step guide for both creating and restoring backups.
Creating a Backup
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Log in to the Eclipse Web Portal
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Scroll down and click JetBackup
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Choose the type of backup you want:
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Full Account Backup – Files, Databases, Email, DNS
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Home Directory – Website files only
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Databases – MySQL backups only
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Email Backups – Mailboxes only
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Click Generate Backup (or Create Backup depending on version)
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Wait for the backup to complete — This may take some time depending on size
Your backup will now appear in the JetBackup list once available.
Downloading Your Backup (Optional but Recommended)
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In JetBackup, select Full Backups or the backup category you created
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Click Download next to your desired backup item
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Store the downloaded backup somewhere secure on your computer or cloud storage
Tip: Always download backups before large updates, migrations, or redesigns.
Restoring a Backup
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Go to JetBackup in the Eclipse Web Portal
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Choose the item you want to restore:
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Files - restores website content
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Database - restores CMS data (e.g. WordPress)
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Email – restores mailboxes
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Click Restore
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Confirm by clicking Restore Selected Items
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Allow time for the process to complete — larger websites take longer
Once done, your site or data will be returned to the state of that backup.
Important Notes
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Restoring files may overwrite current website data
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Restoring a database may revert website content changes
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Consider creating a new backup before restoring an older one
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Logged-in users on your website may get logged out during restoration