How to Adjust Spam Filtering Levels

Part 1: Adjusting Spam Levels in the Eclipse Portal (Control Panel)

This method affects all email accounts on the selected domain.

Accessing Spam Filters

 

Step 1: Log in to the Eclipse Portal

1. Open your browser and log in to the Eclipse Portal.

2. You will arrive at the main dashboard.

Step 2: Open Spam Filters

1. Scroll to the Email section.

2. Click Spam Filters.

Adjusting the Spam Threshold Score

Step 3: Understand Spam Sensitivity Levels

Spam filtering uses a scoring system:

• Lower score = more aggressive filtering

• Higher score = more emails allowed through

Typical examples:

• 5 → Very strict (may catch real emails)

• 7–8 → Balanced (recommended)

• 10+ → Relaxed (allows more emails)

Step 4: Change the Spam Threshold

1. Find the Spam Threshold Score slider or input box.

2. Adjust the value to your preferred level.

3. Click Update Settings or Save.

Additional Spam Filter Options (Optional)

Automatically Delete Spam

• Enable this option to permanently remove spam instead of delivering it.

• Recommended only if spam filtering is well tuned.

Spam Box (Recommended)

• Keeps spam emails in a separate Spam folder.

• Allows users to recover legitimate emails if needed.

Whitelist & Blacklist

• Whitelist: Always allow emails from trusted addresses or domains.

• Blacklist: Always block unwanted senders.

Part 2: Adjusting Spam Levels in Webmail (Per Email User)

Step 1: Log in to Webmail

1. Log in using your full email address and password.

2. Open your preferred webmail client (e.g. Roundcube).

Managing Spam in Webmail

Step 2: Locate the Spam Folder

• Click on the Spam or Junk folder in the left-hand menu.

• Review emails regularly to ensure no legitimate messages are missed.

Step 3: Mark Emails as Spam or Not Spam

• Select an email.

• Click Mark as Spam or Mark as Not Spam.

This helps the system learn which emails you trust.

Whitelisting and Blacklisting in Webmail

Step 4: Adjust Filters or Preferences

Depending on the webmail interface:

1. Open Settings

2. Go to Filters or Spam Settings

3. Add:

   • Trusted senders to the Whitelist

   • Unwanted senders to the Blacklist

Best Practice Recommendations

✔ Set the Eclipse Portal spam score between 7 and 8
✔ Enable the Spam folder instead of auto-delete
✔ Review spam weekly
✔ Whitelist important contacts (banks, suppliers, clients)
✔ Avoid clicking links in suspicious emails

Summary: Which Should I Use?